Welcome to Shopper Anonymous

Shopper Anonymous is a world leading mystery shopping organisation. With an active field-force visiting over 850 retail outlets throughout Australia, New Zealand and the United Kingdom each month, Shopper Anonymous is pre-eminent not only as a provider of detailed, actionable reports, but also as a full-service partner to retailers wanting to improve their service experience - and thereby increase their profits.

Please take your time to find out more about our services, our team, and how we can help.

If you have not come across our company before, you may wish to check our client list and testimonials.

Should you wish to contact us, please find our details on our contact page.

Wishing you excellence in customer service!

The 7 Secrets of Highly Effective Retailers


What is Mystery Shopping? - click here to find out



Interview with Allen Farrington from Bakers Delight -
Flinders Square

What benefits have you received from having a shopper anonymous report done?

The feedback received via the report has allowed us to set standards and monitor how the store is viewed from a customer's perspective. We have also set our own benchmarks that will keep us striving to improve.